FAQs

Yes, if you choose to switch to us, we’ll pay up to £3,000 towards your cancellation fees.

We guarantee your money will be in your bank account the next day or within 24 hours.

Absolutely. All FFP card machines are PCI compliant thanks to point-to-point encryption.

Point-to-Point Encryption (P2PE) protects account data from the point where a merchant accepts the payment card, to the secure point of decryption. As a result it simplifies PCI compliance significantly.

Yes, FFP ensure you are fully PCI compliant and guide you through the process. We even update your compliance each year.

All clients receive 24/7 support to ensure you can operate your business seamlessly.

Account support
For general queries, our team is on hand 24/7. You can email [email protected] for non urgent assistance or call 0161 969 9599.

Tech support
Our experts are here seven days a week for tech support, get in touch with your account manager for assistance.

You can accept Visa, Mastercard and American Express.

Yes, all our card machines accept contactless payments.

Yes, all our card machines arrive ready to accept these payment types.

The length of your contract depends on your annual turnover. We offer a monthly rolling contract for businesses earning £150,000+ per year. For businesses earning under £150,000 per year, our contracts are 6 months and then flip to monthly rolling. Switch to us from another provider and we could pay your cancellation fees up to £3,000.

Your card processing fees are the money that you pay for each debit or credit card transaction. Your fees will be tailored to your business. Contact us for your personal quote

The total price you pay for your FFP services is made up of three components.

1. Transaction fees and charges – the percentage you pay for each transaction plus the transaction fee. These vary based on the type of card used and how you took the payment.

Transaction fees
Secure transaction fee* – £0.05 per authorisation.
Refund Fee – £0.5 per transaction.

1. Card machine services – this is the monthly price you pay for your card machine and card machine add-ons.
2. Account services and extras – these are for services and optional extras that your business needs.

* referred to as Authorisation fee in Terms and Fees Schedule.

For each transaction, you’ll pay a small percentage for card processing. These rates vary depending on the card type and how you processed the transaction.
We’ll work out the best rates to suit your business – contact us for your personal quote.